Return Policy

Sage and Paige is committed to customer satisfaction – if you are not satisfied with your purchase, simply return it to us within 30 days of the order delivery date.

We hope you love your order, but if you are not completely satisfied with your purchase, we accept returns for store credit only.

Returned goods that do not meet the following criteria will be declined and may be sent back at your cost.

• Return must be lodged within 30 days after receiving the items.
• Merchandise must be in its original condition, and must not be worn, washed, altered, stained or perfumed.
• Merchandise must have all tags, including any Sage and Paige hangtags, attached.
• All footwear returns must include the original shoebox in its original condition, without postage labels.
• Bag returns must include the original packaging, with the security seal intact.

The following merchandise are excluded from returns:

• Accessories e.g., earrings, necklaces
• Beauty/Cosmetic products
• Hair accessories
• Hats
• Intimates
• Stockings
• Phone accessories
• Items marked as ‘FINAL SALE’ (FINAL SALE: All items with prices ending in $XX.50 are Final Sale.) 

To ensure a positive shopping experience for all customers, and to prevent fraud, abuse or misuse of the Returns Policy, Sage and Paige may refuse to accept returned items if we identify an unreasonable or excessive return pattern, or if we otherwise reasonably believe you are overusing or abusing our Returns Policy.

Please note if you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return. If your return does not adhere to the requirements, it may be sent back at additional cost to the customer.

These return policy were last updated 1st May 2021.

Exchanges

Unfortunately we are unable to process exchanges. Instead, simply return it for Store Credit and you can order an alternative size or product separately.

Return Processing

Please allow 5-10 business days after receipt of your package to process your return, but high-volume periods, especially around the holidays, could cause delays. We apologise for any inconvenience. If you’re concerned that your return has been delivered but not processed in a timely fashion, please contact returns@sageandpaige.com

Australian Returns

To simplify your returns process, we offer an easy, pay-and-print return label service.

Please submit your return request via our AU returns portal, you will receive a postage label. Print and affix it to your package. then drop it in your nearest red AusPost box or take it to a local AusPost shop. Easy!

We will deduct $10.50 for the use of our returns label if you are an Australian based customer.

Click the button below to reach the returns portal and follow the on-screen instructions.

Return Portal

New Zealand Returns

To simplify your returns process, please submit your return request and purchase a return label at NZD 13.00 via our New Zealand returns portal, then drop it in your nearest post box or take it to a local post shop. Click the button below to reach the returns portal and follow the on screen instructions.

Return Portal

Store Credit

Store Credit will be provided in the form of a Gift Card.

Sage and Paige Store Credit:

• Is valid for 2 years from the issuing date
• Can only be used at sageandpaige.com.au
• Store credit cannot be transferred to another person or account.
• Your use of store credit constitutes your agreement to our Terms & Conditions.
• Is not redeemable for cash and cannot be applied on previous or existing orders
• If a combination of store credit and card/PayPal/AfterPay/ZipPay payment has been used then the store credit will be refunded first followed by the remaining payment method.

Faulty Items

The Sage and Paige team does a thorough inspection of all goods before shipping, and we stand behind the quality of our product. If you believe you’ve received a faulty item, please contact our Customer Service Team.

Photo evidence of a fault claim is required prior to approving the return.

International Returns

Please contact the Sage and Paige Customer Service team to process International Returns.

We are unable to offer return labels for International Orders. Duties and taxes are not refunded on international returns.